Hire My Buyer Team

Terms of service

Last updated: November 5, 2026

1. Parties and Scope

These Terms of Service (the "Terms") are an agreement between the business customer that accepts them (the "Customer") and KZONE Co., Ltd., a company organized under the laws of the Republic of Korea and doing business as BuyerCrew ("KZONE"). KZONE's address is 151, Bundangnaegok-ro, KZONE (1004), Bundang-gu, Seongnam-si, Gyeonggi-do, Republic of Korea. The Terms apply to the BuyerCrew website, application and AI sales-agent service (the "Service"). If the Customer and KZONE sign an Order Form or a data processing agreement ("DPA"), that document prevails over these Terms where they conflict.

The Service is for businesses only. The person who accepts the Terms confirms they have authority to bind the Customer.

2. The Service and the AI Agent

The Customer connects Gmail, WhatsApp or another supported channel to BuyerCrew. KZONE then uses the permitted communications, contacts and sales information to do customer-specific sales work: it identifies buyer interest, matches the Customer's goods to potential buyers, prepares recommendations, and drafts follow-up messages. Where the Customer enables it, the AI Agent sends messages through the connected channel on the Customer's behalf.

The Service helps the Customer sell the Customer's own goods. The Customer is the seller. KZONE is a software and service provider, not a party to any sale, and does not take title to, hold or ship goods.

KZONE works only for the Customer that commissioned the work. It does not match one BuyerCrew customer with another, and it does not provide the Service as a marketplace or broker.

3. Accounts and Connected Channels

The Customer is responsible for its users' accounts, credentials and activity. The Customer may connect only accounts it owns or is authorized to connect, and must disconnect an account when that authority ends.

The Customer authorizes KZONE to access a connected channel only to the extent needed for the features the Customer enables. Some channels are reached through third-party connectivity providers or provider APIs. The Customer accepts that Google, Meta/WhatsApp and other platforms set their own terms and may limit, suspend or end access at any time. KZONE is not liable for platform decisions, and the Customer remains bound by each platform's terms for its own accounts.

4. Customer Data and Confidentiality

"Customer Data" means data the Customer or its users provide or make available through the Service, including emails, WhatsApp messages, contacts, attachments, message metadata, inventory and pricing information, and sales notes. The Customer keeps all rights in Customer Data.

KZONE uses Customer Data only to provide, secure, support and operate the Service for that Customer. Research outputs and buyer insights made for a Customer go only to that Customer. KZONE does not sell, rent or disclose identifiable Customer Data or customer-specific conversation content to any other customer, competitor, buyer, supplier or transaction counterparty. This applies equally to KZONE's own affiliates when they are customers.

KZONE may share data with the connected platform the Customer selected, and with service providers and subprocessors it needs to host, secure and run the Service. KZONE keeps a current subprocessor list (available on request at hello@kzoneseller.com) and tells Customers about changes in advance.

Each party keeps the other's non-public information confidential and uses it only for the Terms, except where disclosure is required by law.

5. KZONE Research and AI Training

Research done for a Customer is separate from KZONE's own research or model improvement. KZONE may use Customer Data for its own research or to train or improve a model only where it has a valid legal basis, any required separate and specific consent, and permission under the terms of the original data source. Accepting these Terms is not consent to unrelated model training or cross-customer research.

KZONE does not use data obtained from Google APIs, or data derived from it, or WhatsApp data or data derived from it, for independent research, benchmarking or general AI-model training. Customer consent does not override a provider's terms. KZONE's AI providers are contractually barred from training on Customer Data, but they may keep inputs and outputs for a limited period for security purposes, as listed in the subprocessor list.

6. Customer Compliance Duties

The Customer is responsible for its own sales communications. The Customer confirms that it:

  • has the right to connect its accounts and to use the contacts and data in them;
  • sends only messages that comply with privacy, marketing, consumer-protection and platform rules in the places where recipients are located, including the US CAN-SPAM Act, Canada's CASL, and Korean rules on advertising messages;
  • obtains any required WhatsApp opt-in before messaging a recipient, honors opt-outs on every channel, and includes sender details and an unsubscribe method in commercial emails;
  • does not use the Service for spam, deceptive messages, unlawful goods or content, or to message people who asked not to be contacted.

Where law requires it, the Customer discloses to recipients that a message was created or sent with AI. KZONE may suspend sending on a channel if it reasonably believes these duties are not being met.

7. AI Output and Authority

AI-generated buyer profiles, summaries, recommendations, prices and messages may be incomplete or wrong. The Customer must review output and decide whether to send a message, make an offer, negotiate, or accept an order, except for a specific automated action the Customer has expressly enabled.

By default the AI Agent can only draft and, if enabled, send messages. It cannot quote binding prices, negotiate terms, make binding offers, accept or confirm orders, or otherwise commit the Customer. Any such authority exists only if the Order Form or a written authorization grants it, and only within the limits stated there. The Customer stays responsible for the accuracy of its inventory, prices, product descriptions, fulfillment and sales approvals.

8. Retention, Export and Deletion

Subject to law, the Customer's instructions and channel-provider terms, KZONE may keep Customer Data for up to three (3) years from collection to provide the commissioned services. A shorter legal or platform limit controls. KZONE deletes data at the end of the applicable period, or earlier when required. Retention runs from the date the data is collected. After termination KZONE deletes Customer Data within 30 days of the Customer's written request, removes it from backups within 90 days after that, and deletes research outputs on the same schedule unless the Customer asks to keep them.

BuyerCrew does not offer a general feature to download or export the full original email or WhatsApp history or original attachments. This product limit does not waive any privacy right or any return-or-deletion duty that applies by law or contract. After termination, KZONE returns or deletes Customer Data on the Customer's written request as the DPA provides, and handles any legally required access request separately, with protection for other people's information.

9. Fees

Fees, billing cycle and payment terms are set in the Order Form. Fees are exclusive of taxes unless stated. Fees are charged in US dollars unless the Order Form says otherwise. Invoices are due within 30 days, and late amounts bear interest at the lower of 1.5% per month or the maximum rate the law allows. The Customer pays all applicable sales, use, VAT and withholding taxes, except taxes on KZONE's income.

10. Warranty Disclaimer

KZONE provides the Service with reasonable care. To the extent law allows, the Service and all AI output are provided "as is" and "as available", and KZONE makes no promise of sales results, buyer response, uninterrupted access, or that AI output is accurate or complete.

11. Liability

To the extent law allows, neither party is liable for indirect, incidental, special or lost-profit damages. KZONE's total liability for all claims under these Terms is limited to the fees the Customer paid in the 12 months before the event. These limits do not apply to liability that cannot be limited by law, to a party's wilful misconduct or gross negligence, or to claims for breach of confidentiality or data security, which are instead capped at two (2) times those fees. KZONE is not liable for sales the Customer concludes, messages the Customer approved or enabled for automatic sending, or platform suspensions.

The Customer defends and compensates KZONE for third-party claims caused by the Customer's unlawful messages, its lack of authority over connected accounts or data, or its breach of Section 6.

12. Term and Termination

The Terms start when the Customer accepts them and continue for the term in the Order Form. Either party may end the agreement for the other's uncured material breach after 30 days' written notice. KZONE may suspend the Service immediately for security risk, unlawful use or non-payment. On termination KZONE stops processing and handles Customer Data as Section 8 and the DPA provide. Sections 4, 5, 8, 10, 11, 13 and 14 survive termination.

13. Governing Law and Disputes

These Terms are governed by the laws of the Republic of Korea. Disputes arising out of or relating to them go to the competent courts of the Republic of Korea with the Seoul Central District Court as the court of first instance, subject to mandatory laws that cannot be waived. The parties may agree in writing to settle a specific dispute by arbitration under the KCAB International Arbitration Rules, seated in Seoul and conducted in English.

14. General

The Terms and the Order Form are the entire agreement. KZONE may update the Terms with 30 days' notice; continued use after that date is acceptance. Neither party may assign the agreement without consent, except to an affiliate or a successor in a merger or sale of the business. If a clause is unenforceable, the rest stays in force. Neither party is liable for delay caused by events beyond its reasonable control. Legal notices go to the addresses in the Order Form, and to KZONE at the address in Section 1.